Have a question, found an issue, or want to suggest an improvement? Contact us by email without attaching confidential documents.
Contact information
Email: iatechdigital069@gmail.com
Address: Jakarta, Indonesia
Hours: Monday–Friday, 09:00–17:00 WIB
Get in touch
The best way to reach us is by email. We welcome questions about the service, bug reports, and suggestions for improvement.
When reporting a technical issue, please include:
- The viewer you were using
- Your browser and device
- The file extension
- Approximate file size
- Any visible error message
- Steps to reproduce the issue
Do not attach confidential documents to emails. Filelume is designed to process files locally in your browser, so you should never need to send us a file to help diagnose an issue.